This concern is exaggerated for intermediaries like accommodation wholesalers. For pure on-line businesses, a lack of available products force a restriction on the capacity to service it on-line, particularly when contemplating the “on request” nature of accessible tourism merchandise. The exploration of travel patterns of disabled tourists, in particular spend per head per vacation, was used to measure the value Hotels of the demand facet of accessible tourism. Semi-structured interviews have been carried out with workers of main travel and leisure companies in managerial positions. Our travel, hospitality and leisure professionals offer deep insights throughout the broad spectrum of motels …