Post Office confirms Horizon handover to Accenture
Horizon handover to Accenture will see the Post Office shift the system from Fujitsu between June and September, maintaining service for postmasters.
The Post Office, Accenture, and Fujitsu have agreed on a handover process for the Horizon system, ensuring continuity and operational stability for customers and postmasters. The transfer from Fujitsu to Accenture will take place between 1 June and 1 September next year, with the final date confirmed in March 2027.
The Post Office’s current contract with Fujitsu runs until March 2027, and a short extension has been agreed to facilitate the transition. In May 2026, Post Office CEO Neil Brocklehurst announced that Accenture would take over the Horizon system and develop a new one.
Accenture will work with OneView Commerce and Escher to develop the new system, which will be simpler and more effective. These suppliers bring international experience and best practice from other postal systems, and they will work closely with the Post Office to introduce the new IT system throughout the branch network.
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Neil Brocklehurst stated that ending the contract with Fujitsu is a critical milestone in the Post Office’s transformation, and the agreement secures the transition away from Fujitsu and over to Accenture safely and responsibly. He added that the Post Office is working at pace with its leading technology suppliers to build a modern, resilient platform.
Matt Prebble, head of Accenture in the UK & Ireland, said that the priority is a safe and carefully managed transition that supports continued trading in branches. Sara Barlow, Post Office non-executive director and postmaster, added that replacing Horizon is one of the biggest changes the business has undertaken and an important milestone for the future of the network. She noted that appointing the new suppliers felt like a genuine milestone, representing an opportunity to learn from the past while building something better for the future.
The retirement of Horizon is part of the Post Office’s five-year transformation plan, which includes upgrading software and hardware to meet the needs of modern customers with greater flexibility and convenience. This agreement comes after the Chancellor announced investment for the Post Office in his recent Budget, with upgrades planned for 600 branches and the rollout of up to 1,000 multi-carrier parcel Drop Boxes by the end of the financial year.
